Privacy Policy.

Saint Avenue Trading L.L.C operates thesaintavenue.com. This policy explains what personal data we collect, how we use it, and your rights in relation to it.

By using our website and placing an order, you agree to the collection and use of your information as described here. We take your privacy seriously and will never sell your data to third parties.

When you shop with us or interact with our website, we may collect the following:

• Name, email address, and phone number
• Shipping and billing address
• Payment information — processed securely via our payment gateway; we never store card details directly
• Order history and purchase preferences
• Browsing behaviour on our site via cookies and analytics tools
• Communications you send us via email, WhatsApp, or contact forms

We use your information to:

• Process, verify, and fulfil your orders
• Contact you before dispatch to confirm your order details
• Send order confirmations, shipping updates, and return notifications
• Respond to your customer service enquiries
• Send newsletter and new-drop alerts — only if you have opted in
• Improve our website, product selection, and customer experience
• Comply with legal obligations

We will never use your data for purposes beyond what is listed here without your explicit consent.

We share your data only with trusted service providers who help us operate our business. These include:

• Shopify — our e-commerce platform and order management system
• Shipping carriers — for order fulfilment and delivery within the MENA region
• Payment gateway providers — for secure transaction processing
• Email marketing platforms — only if you have subscribed to our newsletter

All third-party partners are contractually required to protect your data in line with applicable privacy regulations. We do not sell, rent, or trade your personal information.

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our site.

We use analytics tools to track site performance and advertising pixels to measure the effectiveness of our campaigns. These tools may set their own cookies on your device.

You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our site.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance purposes.

If you request deletion of your account or data, we will action this within 30 days, subject to any legal obligations that require us to retain certain records.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Object to the processing of your data in certain circumstances

To exercise any of these rights, contact us at shop@thesaintavenue.com. We will respond within 30 days.

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal information, please contact us at shop@thesaintavenue.com and we will delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions or requests, contact Saint Avenue Trading L.L.C at:

Email: shop@thesaintavenue.com
Location: Dubai, UAE

We reply within 24 hours, Sunday through Thursday.